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When the desktop computer is connected to a corporate network via a VPN solution BlackBerry Link is unable to communicate with the BlackBerry 10 device.Ensure the Desktop is not connected to a VPN solution:.Ensure that Charge Only Mode is disabled on the device.Ensure USB Mass Storage Mode is disabled on the device.Settings > Storage and Access > USB Connection.
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If using a laptop use a port on the back of the laptop, or try a USB port on the opposite side of the laptop.If using a desktop be sure to use a port on the back of the computer.The USB port may not be providing a suitable connection to the operating system.The USB symbol is facing the back of the smartphone or tablet.The BlackBerry logo on the micro USB plug is facing the front screen of the smartphone or tablet.Ensure USB cable is connected correctly:.If BlackBerry Link displays an error, search the BlackBerry Knowledge Base for any related articles.
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